IP CC Solutions

IP Contact Centre deployment and installation

A seamless and well-deployed contact centre is an invaluable resource for your entire enterprise. Information held within your centre can be blended with intelligence gathered by your marketing and operational systems, providing you with a comprehensive overview of your customers.

IP CC integration

Traditional call centre functions can be integrated with new electronic and wireless contact channels including voice, e-mail, Web, fax, sms, electronic documents, and Internet communications (chat, Skype). Customers can choose their preferred method of entry and you can direct each call according to need, value, and other customised business rules that apply to your specific business goals and objectives.

net.pointers Consultancy Solutions works with you to identify your operational issues covering people, processes and technology and deliver within the agreed solutions.

Operational Consultancy

Assessing the current call centre operations of a company to ascertain the ways that they can leverage higher value and return from human and technical assets, apply best practice, save ongoing costs and improve customer satisfaction.

Customer Care Strategy

Developing contact centre management strategies and implementation plans for new environments, including outsourcing (inshore or offshore) or for virtualization or amalgamation of existing sites or units, together with the total hands-on delivery of the accepted solution.